Card Services

Having an issue with your myconnect card?

The replacement of validators at MyCiTi stations and on buses is underway.

You may encounter a mix of old and replacement validators until they are all replaced by 30 January 2026.

Read more

Balance, statements and PIN changes

When there is less than R20 on your card, a yellow light will shine around the validator screen and you will hear multiple beeps after you tap your card. This means that the transaction was successful, but that you need to top up urgently.

You can check your balance, get a statement of recent transactions or change the myconnect PIN at MyCiTi station kiosks and any Absa ATM. You need your PIN number to access these services, including the option to reset the PIN.

If you've fogotten your PIN you can reset it at any Absa branch on presentation of your myconnect card, ID and proof of address. 

Steps to check balance, obtain mini-statement or reset PIN at any Absa ATM:

  • Insert myconnect card
  • Select language
  • Enter PIN
  • Select option from: Balance/ Mini Statement/ Update/ Cancel/ Change PIN
When the validator shines yellow, top up your card to keep travelling.

Report a lost or stolen card

To report a lost or stolen myconnect card, call the Transport Information Centre at 0800 65 64 63, email transport.info@capetown.gov.za, or visit any MyCiTi station kiosk to report it and apply for a replacement card. You can hotlist the card and request that any remaining funds be transferred to a new one.

When you report the card, you can immediately apply for a replacement. You will need to provide passenger and card details. The cost of a replacement card is R30.

You can apply to have the value from your lost or stolen card transferred to your new card.

LOST/STOLEN CARD APPLICATION FORM

Replace an expiring card

Your myconnect card has an expiry date. You can replace your expiring card up to 3 months before it expires and transfer the value from your expiring card to your new card. If your card has already expired, you can still replace your card and have the value transferred.

Card expiry application form

Replace a faulty card

If your myconnect does not work, you can apply to have your card replaced. If the issue is due to a system fault, your replacement card will be issued at no cost. If the card has been physically damaged, the cost will be as per the tariff for a new card. The value from your faulty card will be transferred to your new card immediately. If the card cannot be read, please allow up to 10 days for Mover to be transferred to your new card.

To replace your faulty card, please complete the form below and submit it at any station kiosk or by email to transport.info@capetown.gov.za

Card replacement form

Apply for a travel refund

If you think you have been charged incorrectly for your travel, you can complete the form below and we’ll investigate. You will need to submit a mini-statement along with your application, which can be obtained from any station kiosk or Absa ATM.

Refund Application form