Dial-a-Ride is a dedicated kerb-to-kerb service for people with disabilities who are unable to access mainstream public transport services provided within the municipal boundaries of the City of Cape Town.
Currently, Dial-a-Ride transports 382 active users, 284 ad-hoc users and about 98 active regular users. The number of daily ad-hoc bookings varies between ten and thirty users a day.
Applications & Bookings
The service is currently oversubscribed and no new applicants are being accepted.
Existing users can log in to the web portal to manage their profiles, check wallet balances and make or manage bookings.
Alternatively, users may contact the service provider’s call centre for assistance herewith.
Users can access the Service Charter.
Who can use it?
- Regular users travel regularly on the same route and make use of the service on a daily basis to travel to work or school. -
- Ad-hoc Users use the service less than three times a week on an ad hoc basis, during off peak periods.
Dial-a-Ride Fares 2025/2026
Fares are determined by the City during the annual budget process after a comprehensive public participation procedure which offers residents the opportunity to comment on the proposed fares for each financial year.
The fares from 1 July 2026 are as follows:
|
0-5 km
|
5-10 km
|
10-20 km
|
20-30 km
|
30-40 km
|
40-50 km
|
50-60 km
|
60 km +
|
|---|---|---|---|---|---|---|---|
|
R17.00
|
R22.00
|
R29.00
|
R32.00
|
R34.00
|
R40.00
|
R46.00
|
R50.00
|
If you would like more information, please send an email to transport.info@capetown.gov.za.